The seller
This store is operated by Chin Wattanapoka (ชิน วัฒนะโภคา), Surat Thani, Thailand (a sole proprietor). Contact: orders@araiastudio.com or Line @araia.
Who can buy
You need to be able to enter a contract to buy from us. If you are under 20, order with a parent or guardian’s consent. If we find out an order was placed by a minor without it, we can cancel the order and refund it.
Orders & acceptance
Placing an order is an offer to buy. A sale is confirmed only once we accept it and your payment succeeds. We may decline or cancel an order — for example if an item is no longer available, the price was shown in error, or payment can't be verified — and will refund any amount already charged.
Changing or cancelling an order
Changed your mind? Message us on Line as fast as you can. If the piece has not left the workshop we cancel it and refund you in full. Once it is packed and handed to the courier it has to go through the return process on our Shipping & Returns page instead. Custom work we have already started cannot be cancelled — see below.
Prices & payment
All prices are in Thai Baht (฿) and include any applicable taxes. Shipping is shown before you pay. Payments are processed by Omise (Opn Payments); we never see or store your full card number. Pay with a card or a PromptPay account in your own name — if an order is paid with someone else’s payment details we can cancel it and send the money back to where it came from.
Delivery & address
The delivery address you enter at checkout is locked once the order is placed, and we cannot change it afterwards — please check it before you pay. If a parcel cannot be delivered, or is lost, because the address was wrong or incomplete, that is not a fault on our side and we are not obliged to replace or refund it; tell us and we will chase it with the courier, but a second delivery is at your cost. For orders shipped outside Thailand, any import duty, VAT, or customs charge levied by the destination country is payable by you and is not included in what you pay us. Delivery times shown on our Shipping & Returns page are estimates, not guarantees.
If a parcel goes missing
Every order goes out tracked, and the contract with the courier is ours, not yours — they take a claim from the person who handed the parcel over, which is us. So bring it to us first. If the tracking stops moving, message us on Line with your order number within 7 days of the last scan for a delivery inside Thailand, or within 30 days of dispatch for an international one, and we open the trace the same day. Leave it longer than that and the courier’s own claim window can close, and after that there is nothing left for anyone to claim. If the parcel is declared lost we remake or replace the piece where we can, and refund you where we cannot — a One-of-One is gone once it is gone. If it turns up wrecked instead, send photos of the box and the piece within 7 days of delivery and keep the packaging; it takes the same route from there.
When the tracking says delivered
Anything from 5,000฿ up goes out signature-required — nobody gets to leave one of those on a doorstep, and if a parcel that should have been signed for was left without a signature, that one is on us. Otherwise, if the courier’s record shows the parcel was delivered to the address you gave — signed for, photographed at the door, taken in by someone at the address, or left where you asked them to leave it — the delivery is complete on our side, and we are not able to replace it or refund it. We will send you the proof of delivery and open a trace with the courier so you can take it further, and if you believe it was taken, a police report is the right next step; we will give you whatever paperwork you need for it. If your address is not somewhere a parcel can safely sit, tell us before we ship and we will send it signature-required whatever the order comes to.
Parcels that come back to us
If a parcel comes back to us — nobody at the address, nobody collected it from the depot, the address was wrong — we hold it and message you. Sending it out again costs the postage again, and that is on you. If we tell you it is here and hear nothing back for 30 days, we treat the piece as abandoned and are free to do what we like with it, with no refund.
One-of-One pieces
One-of-One (1/1) items are made as a single unique piece. Once ordered in the correct size and delivered without defect, they are final sale and non-returnable — we make each one specifically for you. Please check the size guide before ordering. This does not affect your rights if an item is defective or we send the wrong item or size.
Custom orders
Custom work is priced to your budget and designed before anything is cut: we send you the design, you approve it, then we start. Once you have approved it and we have started, the order cannot be cancelled and the deposit is not refundable — the fabric is cut and the hours are in it. Small differences between the drawing and the finished piece are part of handmade work, not a fault. If the piece is genuinely faulty, or is not what you approved, we fix it or remake it.
Returns & refunds
Returns, exchanges, and refunds are governed by our Shipping & Returns policy, which forms part of these terms. Refunds are made to your original payment method.
Buying to resell
These are made to be worn. We do not sell to resellers, and we can cancel or refuse an order that looks like bulk buying or resale — several of the same piece, a run of orders to one address, or a piece that turns up on a resale listing. Returns and exchanges do not cover pieces bought to resell.
Your account
If you use passwordless sign-in, keep your email secure — anyone with access to it can sign in to your order history. Tell us immediately if you suspect unauthorised access. The account is yours alone: do not share it, sell it, or hand it to anyone else. Keep your email and address current, because we send everything about your order to whatever is on file.
Fair use of the shop
Do not use false details or someone else’s payment method, do not try to break into or overload the site, do not bot the drops, and do not abuse the people answering Line. Any of it and we can cancel the order, block the account, or stop selling to you.
Intellectual property
All designs, artwork, photography, and the ARAIA name and marks are owned by the seller and may not be copied or resold for commercial use without permission. You are buying the piece, not the artwork on it — do not reproduce the designs, and do not use our photographs to sell things.
When it is out of our hands
Floods, strikes, customs, a courier’s system going down, an outage at our payment or hosting provider — when something outside our control delays an order or takes the site offline for a while, we are not liable for the delay, but we will always tell you where your order stands. We may also take the shop down for maintenance without warning.
Liability & governing law
To the extent permitted by law, our liability for any order is limited to the amount you paid for it. These terms are governed by the laws of Thailand, and disputes fall under the jurisdiction of the Thai courts.
Changes to these terms
We may update these terms. The version that applies to your order is the one published when you placed it — the date at the top of this page says which that is. If a change affects an order already in progress, we tell you.
If something goes wrong
Talk to us first. Most things get sorted on Line the same day. If any clause here turns out to be unenforceable, the rest still stands.
See also Privacy and Shipping & Returns.